Patient Satisfaction

Patient satisfaction is a key part of our quality improvement program. We not only listen to what our patients have to say, we take action. In fact, we are one of only three small hospitals in the nation that was awarded the Compass Award for service excellence and improvement in 2006 by Press Ganey, the nation's leading evaluator of patient satisfaction. The Compass Award recognizes those hospitals with the greatest improvement over two years.

Our information gathering takes many forms. Formal written surveys, inpatient rounding, and phone calls all keep the lines of communication open. The Measurement Team is an interdisciplinary team that meets weekly to review patient satisfaction data. We celebrate positive patient experiences, identify opportunities for improvement and develop action plans.

A few of the improvement we have made based on patient input are:

• Improved written discharge instructions for same-day surgery patients.
• Post discharge phone calls to Medical-Surgical patients to follow up on their progress
• Visiting hour restrictions to allow Maternal Child Health patients to receive more rest and have more privacy with their newborns
• A new system to make allergy identification easier

• What our patients say about Valley Regional Nurses.
• What our patients say about Valley Regional Physicians.