Patient Family Advisory Council (PFAC)


The Patient Family Advisory Council (PFAC) at Valley Regional Healthcare (VRH) was created to integrate the patient and family perspective into the planning, delivery and assessment of all services. The council is autonomous and self-governed, supported by VRH senior management. Its mission is to provide input that can improve outcomes and overall patient experience.

PFAC members may also participate on various VRH committees, including Finance, Safety, Governance, and Quality. Council members can help drive strategic projects, providing the voice of VRH “consumers;” they are a valuable resource to the management team. Examples of past PFAC contributions include user-friendly changes to outpatient services, better signage, a new palliative care program, and systems improvements (such as comment cards) aimed at increasing patient satisfaction.

VRH is currently recruiting new members for the Patient Family Advisory Council. A prospective PFAC member must have had a personal or family member experience at VRH – inpatient or outpatient, clinics, Urgent Care, Emergency Department, or primary care – within the last two years. Interested individuals will be asked to complete the volunteer application process, and should be able to commit to one noontime meeting per month.
New Application for PFAC coming soon.