Valley Regional Hospital complies with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
Accessibility notification
Valley Regional Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Valley Regional Hospital provides free language services to people whose primary language is not English, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
For assistance: If you or a family member would like to request an interpreter or communication assistance device, please let us know when you schedule or arrive for your appointment or visit. For additional information or if you have questions, please contact the Care Experience Team: (603) 542-1866.
Grievance policies and procedures
If you believe that Valley Regional Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance. Valley Regional Hospital has adopted grievance procedures that provide for the prompt and equitable resolution of complaints.
To file a grievance or get more information about grievance procedures
To file a grievance or to obtain the grievance procedures, please contact us:
-
- By Mail: VRH Office of Care Experience
243 Elm Street
Claremont, NH 03743 - By Calling: (603) 542-1866
- By Email: [email protected]
- By Mail: VRH Office of Care Experience
If your concerns are not adequately addressed, do not hesitate to contact Valley Regional Hospital Compliance and Audit Services by phone at (603) 650-3480.
To contact an Office of Civil Rights Coordinator
The U.S. Department of Health and Human Services (HHS) Office of Civil Rights (OCR) enforces federal civil rights laws that protect your rights of nondiscrimination and health information privacy.
You may contact an Office of Civil Rights Coordinator at the Department of Health and Human Services to help you:
- By Mail: U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201 - By Phone: 1-800-368-1019, 1-800-537-7697 (TDD)