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Patient & Visitors Overview

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Patient Bill of Rights

Our goal is complete patient and family satisfaction. Click here to read our complete statement of Patients Rights. If you ever have any question or concern about our care or service, please contact our Patient Satisfaction Specialist at (603) 542-3427.

  • Valley Regional Healthcare Bill of Rights NH RSA 151:21
  • If we are unable to resolve any issues to your satisfaction: Contact the State of NH Health Facility Certification Unit at (603) 271-9049 or 1-800-852-9049.

For information and links for Patient Billing and Credit Application please go to our Patient Billing Page.

 

Infection Prevention 

The Infection Prevention Department at Valley Regional Hospital has a singular focus to keep our patients safe by preventing healthcare-acquired infections (HAI). At VRH, our infection prevention experts diligently work to keep our patients and caregivers safe through a rigorous prevention program by:

• Identifying risks for infection.
• Recommending ways to prevent infection and monitor outcomes.
• Teaching and enforcing proper hygiene methods to all employees.
• Consulting on isolation precautions and other infection control issues.

Our entire staff, both clinical and non-clinical roles, plays a key role in the number of infections as low as possible.
Know your role in preventing infections – click here to view the 10 ways to protect yourself and others.

 

Advance Directives

Advance Directives are instructions to your healthcare providers to be used at some future time when you are unable to communicate your wishes for care. Specifically, Advance Directives express your beliefs and wishes on important issues related to “lifesaving” care.

The best time to create your Advance Directive is before you enter the hospital, and after a careful discussion with your family and/or friends who will be in charge of your decisions and care.

Download/print the Advance Directive for your state: New Hampshire Resident and Vermont Resident. For more information and/or assistance please call your Primary Care Provider at Valley Regional to discuss your options.

 

Social Services 

We know how confusing getting the help you need for your family can be, which is why we provide case coordination services.

Working with doctors and other clinical staff, our staff will assess your needs, help to coordinate your care, and help you make important decisions. Our professional Case Management team consists of two professional registered nurses and a social worker that works collaboratively to ensure your hospital stay is a positive experience and your discharge plan is appropriate. We can help with a broad range of concerns, like questions about your care, financial responsibilities, Advance Directives, or referrals for equipment or services you might need upon discharge.

Our medical social worker is available to all patients and their families for crisis intervention, counseling, and discharge planning. For more information and/or assistance please call your Primary Care Provider (PCP) at Valley Regional to arrange a meeting. If you do not have a PCP, please visit our Primary Care Page to learn more about establishing care. 

 

Support Groups

Learn more about Support Services offered in the community and at our Primary Care clinics by visiting our Community Health Team Page.