Understanding your healthcare expenses can often feel overwhelming. Our staff can help you navigate the insurance process, apply for establishing a self-pay program or requesting financial assistance. You may contact our Patient Accounting Department for any questions regarding your healthcare charges at (603) 543-5693 or (603) 543-5694.

Representatives are available Monday through Friday from 8:00 am to 4:30 pm.

We accept payments made by cash, check, money order, or credit card. We accept Visa, MasterCard, American Express, and Discover.
Payments may be made:

  • By mail: Use the return envelope that came with your billing statement to make a payment by check, money order or credit card.
  • In-person: Stop by our Cashiers Office to make a payment in person. The Cashiers Office is located on the Main Lobby of the Hospital.
  • By phone: Credit card payments can be made by calling Customer Service.
  • Online: Credit card payments can be made by using click on Pay My Bill.

There are several reasons you may not recognize a doctor’s name that appears on your bill. Valley Regional Hospital contracts with a number of professional groups that provide services for Anesthesia, radiology, pathology, and the emergency department. You may get a bill from one of these vendors: MedStream (Anesthesia), BlueWater Health (Emergency Department), and Dartmouth Health (Pathology & Radiology). For example, if the service being billed is for reading an X-ray or a pathology report, or for the doctor who gave you anesthesia, your bill will have the name of the doctor who performed these services. You may not have met with these staff people during your visit, but they are an important part of your care team.

Another example of a name you may not recognize on your bill is the supervising staff doctor’s name. While you might see a specific care provider during your visit, it is the supervising staff doctor’s name that appears on your bill.

There are different types of services, such as reading X-rays or pathology, that are performed by Dartmouth Hitchcock Medical Center providers located in Lebanon.

Payment of co-payments is required at the time of service. Payment of balances after insurance is expected upon receipt of your statement unless you establish a payment plan.

You should contact Customer Service to talk about a payment plan.

Your inability to pay for care should not prevent you from receiving medically necessary services. Learn more about our Financial Assistance Program and payment plans or call (603) 543-5694 if you have questions.

Financial Assistance Application

Price Transparency Information

Financial Assistance Policy

The Financial Assistance Program has been established to provide financial assistance relief to those who are unable to meet their financial obligation to Valley Regional Hospital.