Billing
Financial Assistance
We’re here to help!
Office Hours:
Monday through Friday from 8 AM to 4:30 PM
Understanding your healthcare charges can feel overwhelming. Please reach out to our helpful team members for support, they are here to help:
- Explain your bill & answer questions
- Navigate insurance process
- Establish a payment plan
- Help you apply for financial assistance.
Please contact our Patient Accounting Department with any questions about your healthcare charges. See a list of phone numbers below.
If you have insurance:
When you come to come to Valley Regional Hospital (VRH), we submit your claims to your insurance carrier. After your insurance company has processed your claim, we will send you a summary of the charges and payments. You are responsible for paying any amount assigned to you by your insurance company. This may include co-payments, deductibles, coinsurance amounts, and payment for any services not covered by your insurance.
If you are uninsured:
Patients without insurance cannot be charged any more than amounts billed to patients who have insurance covering the same care. We will apply a discount against all charges if you have no insurance. We will also discount specific non-covered services that result in a balance which you are expected to pay (this discount doesn’t apply to co-payments or package services which are already discounted).
In addition to the self-pay discount, we offer a 15% prompt payment discount to those patients who pay their account balance within 30 days. This date will be indicated on your statement.
Payment Plans
It is our policy that all co-payments are due at the time of services. This includes emergency room visits, doctors visits, surgeries, and inpatient hospital stays. Please contact your insurance company if you are unsure of what expected co-payment is for a specific service.
When needed, we will work with you to plan reasonable payments to pay your account balance. Our financial counselors can set up payment plans that will make it easier to pay for your care.
If you are unable to pay your bill:
We are committed to providing care for emergency medical conditions and medically necessary services, regardless of the patient’s ability to pay. Financial Assistance is provided to people who are uninsured, under-insured, or otherwise unable to pay based on their financial situation.
How to Apply for Financial Assistance
Residents of New Hampshire and Vermont are eligible to apply. Our financial counselors can help you complete an application to determine eligibility. You can obtain a copy of the application by clicking here, or by calling one of our financial counselors at (603) 543-5693. They would be happy to mail you a free copy of the Financial Assistance application, policy, and/or brochure, if requested.
You will need to provide a completed application, and specific documentation, including complete information about your income and expenses. Our financial counselors are located in the main lobby of our hospital at 243 Elm St. Claremont, NH 03743, please ask the front desk for assistance.
A financial counselor will review your application, with our income guidelines for financial assistance. If you are eligible, you may qualify for discounts of 25-100% off the cost of your medically necessary and preventative care.
Billing Questions about Hospital Services
Blue Cross Blue Shield | (603) 543–6945
Medicare | (603) 543 – 6944 or (603) 543 – 6953
Medicaid | (603) 543-6941
Workers’ Compensation | (603) 543 – 6943
All other Insurances | (603) 543 – 6942 or (603) 543 – 6955
Billing Questions about Hospital Services
Self Pay on Financial Aid Questions
Last Names A-K: (603) 543 – 6947
Last Names L-Z: (603) 543 – 5693
Feel Free to Leave a Voicemail
If you leave a message, please provide your full name, daytime and evening phone numbers, statement account number, and tell us briefly about your question or concern. Our staff will return your call within two business days.
Language Assistance Options
If you need any document in another language, please contact our billing office at:
Last Names A-K: (603) 543 – 6947
Last Names L-Z: (603) 543 – 5693